Heal Life Mart.

Heal Life Mart.

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Your Complete Destination for Health, Fitness, and Everyday Wellness

Boost your health and wellness with our premium range of vitamins, sports nutrition, skincare, healthcare devices, and powder milk — designed to keep you strong, active, and glowing every day.

+92 330 5920001

Jinnah Road, Quetta, Pakistan

Refund and Returns Policy

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At Heal Life Mart, your satisfaction is our top priority. We aim to ensure that every product you receive is of the highest quality and delivered with care. If for any reason you are not completely satisfied with your purchase, our Refund and Returns Policy is here to help.

1. Eligibility for Returns

We accept returns or exchanges under the following conditions:

  • The product is damaged, defective, or incorrect upon arrival.

  • The item is unused, unopened, and in its original packaging.

  • The return request is made within 7 days of receiving your order.

For hygiene and safety reasons, certain products cannot be returned, including:

  • Vitamins, supplements, and food-based items.

  • Personal care and skincare products once opened.

  • Healthcare devices that have been used.

2. How to Request a Return

If you wish to request a return, please contact our Customer Support Team via:
📧 Email: support@heallifemart.com Or contact@heallifemart.com
📞 Phone/WhatsApp: +92 330 5920001

Please include the following details:

  • Your Order ID

  • Product name and quantity

  • Clear photos of the product and packaging (if damaged or incorrect)

  • A brief description of the issue

Our team will review your request within 24–48 hours and guide you through the next steps.

3. Refunds

Once your return is received and inspected, we will notify you via email or phone regarding the approval or rejection of your refund.

  • Approved refunds will be processed within 5–7 business days through your original payment method.

  • In some cases, you may receive store credit or a replacement product instead of a cash refund.

Please note: Shipping and handling fees are non-refundable unless the return is due to our error.

4. Exchange Policy

If you received a defective or incorrect product, you may request an exchange instead of a refund. The replacement will be shipped after we receive and verify the returned item.

5. Order Cancellations

Orders can be canceled within 12 hours of placement if they have not been shipped. Once dispatched, cancellation requests cannot be accepted.

6. Contact Us

For any questions or assistance related to refunds, returns, or exchanges, please reach out to us:
📧 support@heallifemart.com  OR contact@heallifemart.com
🌐 www.heallifemart.com

Heal Life Mart — Committed to your health, trust, and satisfaction. 💚