HURRY UP ! UP TO 15% OFF ON ALL VITAMINS • HURRY UP ! UP TO 15% OFF ON ALL VITAMINS • HURRY UP ! UP TO 15% OFF ON ALL VITAMINS • HURRY UP ! UP TO 15% OFF ON ALL VITAMINS • HURRY UP ! UP TO 15% OFF ON ALL VITAMINS •

At Heal Life Mart, we aim to deliver your orders safely and on time. This Shipping Policy explains our shipping process, delivery timelines, charges, and responsibilities to ensure a smooth shopping experience.

1. Shipping Areas

Currently, Heal Life Mart ships orders within Pakistan only.
We do not offer international shipping at this time.

2. Order Processing Time

  • Orders are processed after confirmation.

  • Once processed, orders are handed over to our courier partners for delivery.

  • Order processing times may vary during sales, promotions, or public holidays.

3. Delivery Time

  • Estimated delivery time: 5–7 business days

  • Delivery timelines may vary depending on:

    • City or remote location

    • Courier service performance

    • Weather conditions or unforeseen circumstances

Please note that delivery times are estimates and not guaranteed.

4. Shipping Charges

Shipping charges are calculated based on:

  • Order price

  • Product weight

  • Delivery distance/location

The final shipping cost (if applicable) will be displayed at checkout before you confirm your order.

5. Payment Methods

We offer the following payment options:

  • Cash on Delivery (COD)

  • Advance payment (where applicable)

Availability of payment methods may vary based on location and order value.

6. Courier Services

  • We use multiple third-party courier companies to ensure reliable delivery across Pakistan.

  • Courier selection depends on service availability, location, and package type.

7. Order Tracking

  • Tracking is available for shipped orders.

  • Tracking details may be shared via SMS, WhatsApp, or other communication methods once your order is dispatched.

  • Customers are responsible for monitoring their shipment using the provided tracking information.

8. Address Accuracy

  • Customers must provide a complete and accurate delivery address.

  • Heal Life Mart is not responsible for delays or failed deliveries caused by incorrect or incomplete address details.

  • Re-delivery may result in additional charges.

9. Damaged or Incorrect Orders

  • If your order arrives damaged, defective, or incorrect, you must report it on the same day of delivery.

  • Claims reported after the delivery day may not be accepted.

  • Proof such as photos or videos may be required for verification.

10. Failed or Returned Deliveries

  • If a delivery attempt fails due to customer unavailability or incorrect information, the order may be returned.

  • Shipping charges are non-refundable in such cases.

  • Re-shipping will be subject to additional charges.

11. Delays Beyond Our Control

Heal Life Mart is not responsible for delays caused by:

  • Courier service issues

  • Natural disasters

  • Strikes, road blockages, or government restrictions

  • Any other circumstances beyond our control

12. Contact Information

For any shipping-related questions or concerns, please contact us:

13. Policy Updates

Heal Life Mart reserves the right to update or modify this Shipping Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.